Frequently Asked Questions
Where can I find print settings and polymer characteristics?
This information is available directly on the spool and on the filament packaging. We have also prepared a page with KODAK 3D Filament Printing Guidelines , listing temperatures, usability tests and notes for all our materials.
Where can I find technical data for each polymer, physical and mechanical characteristics ?
We have tested all our products to provide the most accurate data. By scanning the QR code available on the spool and on the filament packaging, you will be automatically redirected to the relevant technical information for each material. Or simply visit www.kodak.com/go/3Dfilaments.
Which filament diameters does KODAK 3D have available?
We offer filament in both of the industry standard diameters, 1.75mm and 2.85mm.
Is your 2.85mm diameter filament compatible with printers that are best suited for 3.00mm filament?
We offer 2.85mm filaments specifically with an extremely low diameter variation. It should work fine in all printers, but remember to specify the diameter in the slicer to 2.85mm for best results.
Will KODAK 3D Printing Filament work in my printer?
Our strict control on filament diameter and roundness accuracy makes our 1.75mm and 2.85mm filament compatible with almost all desktop 3D printers accepting third-party filament. Even though KODAK 3D Printing Filament has been tested in many 3D printers in the market, it is your responsibility to check it is compatible with your 3D printer.
How do I return a defective product?
We are sorry if you received a defective product! Please read our Warranty carefully.
In order to claim the warranty you need to provide a dated original proof of purchase, a brief letter explaining the problem and satisfactory evidence that the KODAK 3D Printing Filament was defective. We shall not be responsible for products improperly packaged or if the original invoice is missing, modified, or made unreadable. Any claims of defects not made within the warranty period shall be expressly waived.
How do I return or exchange my order?
You may return our products as long as you did not open the packaging. Shipping costs are at your expense or you can contact your reseller directly. Please visit our
page for more information.
Can I pick up my order?
No. We handle sales either through our resellers or retailers or directly on our website. If you feel more comfortable, you can purchase your KODAK 3D Printing products from our reseller closest to you.
Do you do all your R&D in house?
Yes. Our R&D team has developed our own custom-manufactured premium 3D printing filament to guarantee premium quality throughout the whole process, from the selection of the raw materials, to the extrusion lines' customization and to the packaging and shipping. With over 65 years of experience and expertise in the high-performance polymer industry and monofilament extrusion, our extrusion lines have been newly tailor-made to meet our highest quality standards and offer premium filament with minimal moisture content and outstanding properties.
We are developing a line of professional 3D printers offering reliable solutions for corporate customers and prosumers. Our equipment solves most of the common 3D printing problems with elegance and design. Our vision and experience with 3D printers greatly benefits from the know-how of our manufacturing partner, who has a trajectory of over 35 years manufacturing electronics.
Our 3D Printing Filament and Printers, together with our software, offer a unique ecosystem meeting the highest standards in the industry for intensive, high-performance use.
Do you manufacture your products?
We do not outsource any products so as to guarantee strict compliance with the highest manufacturing and quality standards in
close collaboration between R&D and production.
Where can I find the complete list of KODAK 3D Printing Filament?
KODAK 3D Printing Products Overview
, where all available materials and colors are listed.